In at the moment’s quickly evolving technological advances, outsourcing corporations are underneath strain to ship high-quality providers, scale back prices, and keep forward of the competitors.
One key technique that may assist outsourcing corporations obtain these targets is the adoption of Synthetic Intelligence (AI) in enhancing their effectivity, in keeping with specialists.
The specialists famous that by leveraging AI, outsourcing corporations can automate routine duties, acquire invaluable insights and improve their total effectivity and effectiveness.
The specialists who spoke on the Affiliation of Outsourcing Professionals of Nigeria (AOPN’s) Outsourcing Expo 2025, themed ‘Outsourcing, AI and the Digital Financial system: Developments, Challenges and Alternatives,’ mentioned that by leveraging AI, outsourcing corporations can improve the standard of providers offered, resulting in larger buyer satisfaction.
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Olubunmi Popoola-Mordi, government director, human assets & company providers, Complete Energies Advertising and marketing Nigeria Plc, in a keynote presentation, mentioned the combination of AI by outsourcing corporations will improve their predictive capabilities, enabling them to make data-driven choices and anticipate market tendencies.
She urged outsourcing corporations to develop new enterprise fashions that align with the digital period, noting that new enterprise fashions will emerge that emphasize agility and a customer-centric method, pushed by AI applied sciences.
Popoola-Mordi said that whereas AI helps to reinforce effectivity, it poses some challenges, resembling knowledge safety and piracy points.
“Organisations should undertake sturdy safety measures, together with encryption and entry controls, to safeguard delicate knowledge from breaches,” she suggested.
She famous that the rise of AI in outsourcing can result in vital job displacement, particularly in sectors reliant on handbook duties.
She added that with the implementation of efficient methods for workforce transition and upskilling, organisations can mitigate the detrimental impacts of job displacements by AI.
In a panel session, Lawrence Amadi, companion, tech danger at KPMG Africa, mentioned AI and different digital instruments have made outsourcing corporations increase the bar when it comes to the providers rendered.
“There may be want for outsourcing corporations to revolve and leverage AI for a aggressive hedge and automate processes for velocity, high quality and innovation,” mentioned Amadi, who was represented by Chukwuemeka Igabari, affiliate director, KPMG Advisory.
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“We must make AI our companion and leverage the chance it presents. All we have to do is to proceed to upscale our information on AI and different digital instruments to reinforce our work,” he added.
Additionally, Mope Abudu, president of AOPN, mentioned AI gives alternatives for outsourcing corporations to supply extra worth quite than suboptimal providers.
“AI is eradicating repetitive and inefficient providers, which had been taking over our time. It’s right here to reinforce our work and to take away the inefficiencies,” she mentioned.
“AI is now ensuring that whilst outsourcing is an trade, you’ll be able to present the providers past your locality. You’ll be able to develop into a bigger market. You’re in a position to turn into rather more aggressive,” she defined.
“And this may solely be good,” she famous, whereas urging outsourcing corporations to localise these options into their focus space of operations.
