NNPC Retail Restricted has taken disciplinary motion in opposition to workers members concerned in a viral incident of misconduct at one among its filling stations in Ikorodu, Lagos State, the place a pump attendant was caught trying to defraud a buyer.
The corporate, in a press launch issued on Thursday, confirmed that it had traced the incident to a selected retail outlet in Ikorodu following a viral video social media earlier this week.
The footage, which sparked public outrage, confirmed the attendant allegedly shortchanging a buyer throughout a gasoline buy.
“Such behaviour is unacceptable and doesn’t mirror the corporate’s dedication to integrity, transparency, and distinctive customer support,” the assertion learn.
In keeping with its sanction grid, NNPC Retail introduced that the pump attendant concerned has been disengaged from service.
It additional mentioned that the station supervisor has been suspended, including {that a} formal warning letter has been issued to the vendor overseeing the station.
The corporate additional used the chance to reaffirm its zero-tolerance stance on misconduct and urged clients to proceed reporting any irregularities skilled at its service stations.
“We thank the general public for his or her vigilance and encourage the reporting of any incidents by the suitable customer support channels displayed in any respect stations,” the assertion added.
NNPC Retail emphasised that it remained dedicated to upholding excessive requirements of professionalism and buyer satisfaction throughout its nationwide community of shops.
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