By John Alechenu, ABUJA
The Federal Competitors and Shopper Safety Fee (FCCPC) has summoned the administration of Air Peace Restricted over a plethora of client complaints from throughout Nigeria close to the non-refund of ticket fares, even in cases the place the airline cancelled its flights.
This was contained in an announcement signed by the Director of Company Affairs of FCCPC, Mr Ondaje Ijagwu in Abuja, which was made public on Monday.
In response to Ijagwu, the conduct of the airline, if discovered to be true, will contravene Sections 130(1)(a) and (b) and 130(2)(b) of the Federal Competitors and Shopper Safety Act (FCCPA) 2018, which expressly assure shoppers the appropriate to well timed refunds the place advance bookings, reservations, or orders are unfulfilled as a result of service supplier’s failure.
This provision enshrines the precept of honest dealing and safeguards shoppers in opposition to unfair, unjust, or unreasonable practices by service suppliers.
In a proper summons dated June 13, 2025, the Fee, invoking Sections 32 and 33 of the Federal Competitors and Shopper Safety Act (FCCPA) 2018, requires Air Peace to seem earlier than the Fee at its Abuja Headquarters on Monday, June 23, 2025.
The company’s spokesman stated, ”Particularly, Part 33(3) of the FCCPA mandates compliance, and failure attracts extreme sanctions together with fines or imprisonment, and the airline is additional directed to supply documentary proof together with a criticism log for refunds over the previous twelve (12) months, complete information of processed refunds thus far, listing of cancelled flights on all routes throughout the previous twelve (12) months, and remedial actions taken to mitigate client hardship ensuing from cancelled flights.”
Recall that in December 2024, the FCCPC had commenced enquiries into separate allegations of exploitative ticket pricing, together with substantial worth hikes for advance bookings on sure home routes by Air Peace. In response, the airline instituted authorized proceedings looking for to restrain the Fee from persevering with its inquiry. That is a completely totally different matter.
“The FCCPC stays dedicated to implementing the provisions of the FCCPA (2018) and holding service suppliers accountable and making certain that buyers, together with airline passengers, are shielded from exploitative or unfair market practices.” Ijagwu added.
The publish FCCPC summons Air Peace over consumer complaints appeared first on Vanguard News.
