This week has been Buyer Service Week internationally, and as at all times, it’s a time to have fun clients and recognize those that serve them. On the Federal Inland Income Service (FIRS), the celebration has been stuffed with color, pleasure, and unity. From themed gown days to enjoyable actions, workers throughout the nation took time to understand the individuals who make their work significant, the taxpayers.
However past the glamour and celebration, this 12 months’s Buyer Service Week has given everybody at FIRS another excuse to mirror on the form of management the company has been blessed with. Since Dr. Zacch Adedeji, Government Chairman, got here on board, he has proven that management isn’t just about coverage however about individuals, and once I say individuals, I imply the individuals of Nigeria. He has introduced a human contact to tax administration and adjusted the best way many Nigerians understand the company.
As we speak, FIRS isn’t just an company amassing taxes throughout Nigeria; it’s a people-driven establishment that listens, understands, and responds. Via improvements such because the TaxProMax platform, digital invoicing, and an lively on-line presence, individuals and companies can now file returns, make funds, or entry data with ease. Each transaction is secured and verifiable via a singular Bill Reference Quantity and QR code, whereas taxpayers with out web entry can conveniently use the *829# USSD code to retrieve their TIN, confirm tax clearance certificates, find close by workplaces, or make fast inquiries. It’s now simple for anybody to pay taxes or ask questions, as FIRS specialists are at all times prepared to help via the web site, social media, or name facilities.
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The Tax Boss is a person who is aware of his onions and leads with route and objective. FIRS has constructed a powerful tradition of courtesy and repair excellence. Employees are reminded that taxpayers are companions in progress and that respect, equity, and well timed service are essential to good governance. This transformation has elevated public belief and strengthened the company’s repute as a responsive establishment. As we speak, in case you ask ten Nigerians, 9 will inform you they now perceive taxes higher and why they’re vital. We’ve got by no means had it this good.
His calm confidence, intelligence, and people-first strategy have modified the environment inside the Company. Employees now take pleasure in serving, figuring out that their work makes life simpler for thousands and thousands. Taxpayers, too, are starting to see FIRS in another way, not as a burden, however as an establishment they will belief.
As this 12 months’s Buyer Service Week involves an finish, with the theme “Mission: Potential,” Nigerians can agree that Dr. Zacch has made it greater than only a theme; he has made it our actuality. He has proven that change is feasible in public service. He leads by instance, places individuals first, and ensures that FIRS has develop into a real mannequin of what responsive governance ought to appear like.
On the finish of the day, Dr. Zacch is a tactical chief whose outcomes communicate louder than phrases. What he has constructed at FIRS tells its personal story. It’s a system that works, a staff that serves, and a nation that believes once more. Nigerians can now see that the mission is really potential.
Joyful Buyer Service Week to the Tax Boss, the whole FIRS staff, and the ever-supportive taxpayers throughout Nigeria. Collectively, we maintain constructing a greater nation for everybody.
Arabinrin Aderonke Atoyebi is the Technical Assistant, Broadcast Media to the Government Chairman of the Federal Inland Income Service.
