Whether or not you’re shifting from customer support to tech assist and even product administration, one factor’s clear: profession transitions are extra achievable than ever. In Nigeria’s fast-changing job market, what issues greater than your previous job title is your means to study quick, switch your strengths, and adapt to new expectations.
Right here’s how one can make the swap with readability, confidence, and technique.
1. Perceive the Position You’re Shifting Into
Let’s say you’re switching from customer support to product administration or technical assist. These roles nonetheless require consumer empathy, problem-solving, and communication, however additionally they add new instruments and technical data.
The slip-ups within the venture present the inevitable pressure dominating for 7 years and not using a breather can have on even probably the most gifted stars.
Whereas Obi not too long ago reaffirmed his loyalty to the Labour Celebration, he additionally indicated a willingness to work with a broader opposition coalition below the African Democratic Congress.
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Welcoming a child is a giant deal. These push present concepts present love, gratitude, and have fun her energy.
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Motion step:
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Study the instruments: Zendesk, Jira, Trello, or product analytics like Mixpanel or Google Analytics.
2. Audit Your Transferable Abilities
You have already got individuals expertise, energetic listening, and difficulty decision that are important in assist and product-focused roles.Now you’ll have to layer on technical data.
Instance:
From dealing with buyer complaints → to utilizing buyer suggestions to enhance a product function.
Motion step:
Make an inventory of conditions the place you solved buyer points, labored cross-functionally, or influenced choices. Use that as proof in your CV and interviews.
3. Upskill Deliberately
To leap, you want focused studying, not a second diploma. For tech assist, concentrate on:
For product administration:
The place to study:
4. Community Inside the Discipline
Many profession adjustments in Nigeria occur informally, by means of WhatsApp teams, LinkedIn, or inner referrals.Discuss to individuals already in your goal area. Ask what helped them pivot.
Tip: Don’t ask for a job, ask for recommendation. That builds belief and opens doorways.
5. Rebrand Your CV, Cowl Letter & LinkedIn
Your CV shouldn’t scream “Buyer Care Rep”. It ought to whisper “Product-focused, user-obsessed, results-driven.”
Motion step:
6. Begin Small, However Begin
You could not land the right function on Day 1. Search for:
Construct a portfolio, even when it’s a case examine on how you’d enhance a preferred Nigerian app.
Profession switches don’t occur in a single day, however they occur on a regular basis. Employers in Nigeria are more and more open to non-linear paths, particularly whenever you come ready with expertise, curiosity, and a progress mindset.
So, whether or not you’re leaving the teller counter, the classroom, or the decision centre, your previous doesn’t restrict your future.
It’s not about beginning over. It’s about beginning strategically. Take step one with Pulse on the Pulse upskill course page
