First Metropolis Monument Financial institution (FCMB) is celebrating Buyer Service Week 2025 with a renewed give attention to turning on a regular basis challenges into alternatives by innovation and personalised service.
This 12 months’s international celebration, which runs from October 6 to 10 underneath the theme ,Mission: Doable,’ spotlights FCMB’s perception that no aim is past attain when supported by the best instruments, teamwork, and dedication to clients.
“At FCMB, daily is a chance to supply glorious service. This week, we’re proud to have fun our clients and staff, whose dedication continues to drive our success,” stated Yemisi Edun, the managing director of FCMB,” the financial institution stated.
The financial institution’s customer-first strategy is producing robust outcomes. Its Internet Promoter Rating (NPS) stood at 74 per cent in August 2025, forward of the trade common. NPS for digital banking additionally rose from 71 per cent to 75 per cent, exhibiting improved buyer satisfaction.
The manager director of Company Providers & Service Administration, Felicia Obozuwa, added that: “In a fast-changing world, we’re proud to ship options that really add worth. Buyer Service Week is one other likelihood to thank our clients for his or her loyalty and our staff for his or her dedication.”
As a part of the celebrations, FCMB executives, together with the managing director, have entered customer-facing roles, visiting branches to have interaction with clients and personally current them with particular presents. The financial institution additionally recognises youngsters with Kiddies’ accounts and rewards its prime 50 clients for his or her enduring loyalty.
Appreciating its broader buyer base, greater than 100,000 clients who buy airtime and information by the FCMB Cell App and *329# USSD take pleasure in a ten per cent bonus over three days. To additional improve in-branch experiences, refreshment cubicles have been set as much as make visits extra nice.
Workers are additionally on the coronary heart of the celebration. Employees actions embrace peer-to-peer recognition classes to have fun colleagues who dwell the financial institution’s values and interdepartmental competitions akin to a Bankers Sport Present and a Theme Music Contest. The week’s occasions will culminate in a hybrid gathering, bringing collectively bodily and just about staff to shut the celebrations on a excessive be aware.
Buyer Service Week, now in its forty first 12 months globally, celebrates the important position of service excellence in enterprise success. FCMB’s participation displays its dedication to progress, innovation, and constructing stronger relationships with clients and communities.
