Air Peace, one in every of Nigeria’s main airways, has agreed to look earlier than the nation’s shopper safety company after quite a few passengers complained about not getting their a reimbursement for cancelled flights.
The Federal Competitors and Client Safety Fee (FCCPC), which protects customers’ rights, summoned Air Peace’s administration crew following a wave of complaints from passengers throughout Nigeria. Many travellers say they’ve been unable to get refunds when their flights had been cancelled by the airline.
The fee has ordered Air Peace to look at its headquarters in Abuja on twenty third June to reply questions on these complaints and clarify why passengers haven’t obtained their a reimbursement.
In a press release launched on Monday, Air Peace confirmed it had obtained the official summons from the fee and stated it could cooperate absolutely with the investigation.
Learn Additionally: FCCPC summons Air Peace over non-refund of cancelled flights’ ticket fares
“Air Peace confirms the receipt of summons from the Federal Competitors and Client Safety Fee (FCCPC) concerning complaints over refunds,” the airline’s assertion stated. “According to our custom of cooperation with regulatory businesses, we’ll honour the invitation and supply obligatory clarifications on the scheduled listening to.”
The airline additionally defended its refund procedures, saying it follows correct processes when coping with passenger complaints. “We emphasise our dedication to worldwide greatest practices in aviation, significantly in dealing with refunds, and affirm that we observe due course of in all such issues.”
Air Peace described itself as an organization that respects the legislation and works properly with authorities businesses. The airline stated it stays devoted to serving passengers correctly and sustaining excessive requirements within the aviation business.
The listening to on twenty third June will enable Air Peace to clarify its refund insurance policies and procedures to the fee. Relying on what the airline says and what proof is introduced, the FCCPC might determine to take additional motion or work with Air Peace to enhance its customer support.
