The Nigerian Civil Aviation Authority (NCAA) has fined Kenya Airways for violating client rights in its Nigerian operations. This is likely one of the authority’s newest regulatory actions to implement passenger protections.
Kenya Airways paid undisclosed fines for abusing passengers and client protection-related infractions.
Recall that earlier within the 12 months, Kenya Airways violated the rights of Nigeria’s passenger, Gloria Omisore, after she was deserted whereas on a transit flight in Kenya. The NCAA fined the airline.
NCAA director of public affairs and client safety Michael Achimugu, in a tweet on X on Thursday, revealed that, “after plenty of conferences, together with a go to to the NCAA by the Kenyan Excessive Commissioner to Nigeria and officers from the airline and JKIA, Kenya Airways has, on Wednesday, September 17, 2025, paid the sanction payment as penalty for the Gloria Omisore and different client protection-related infractions.
“As at all times, NCAA sanctions are to not punish operators, however to assist enhance their flight operations, particularly relating to the protection and passenger dealing with protocols.
“Kenya Airways has a long-standing relationship with Nigeria, and we stay up for enhancements in its Nigerian operations. The sanctions don’t diminish the constructive facets of the airline’s operations. This was a case-specific penalty.
“Whereas commending the airline for complying with the dedication of the NCAA, we should remind that the timeframe for the decision of the instances for which this sanction was introduced has since elapsed. Due to this fact, the fee of sanction fines doesn’t conclude the problems.
“The NCAA will observe by way of and guarantee passengers and airways of its dedication to defending their rights and duties.”
